Contact Us
Have a question or need support?
Our team is here to make sure you get the answers and guidance you’re looking for. Whether you’re a provider seeking assistance or a member needing help, you’ll find the right contact information below to connect with us quickly and easily.
Our customer service teams are available Monday - Friday, 8 a.m. - 5 p.m. with the exception of the following Holidays in which we will be closed.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the day after
- Christmas Eve
- Christmas Day
BadgerCare Plus Members
Customer Service
1-800-482-8010
Customer Service representatives can help:
- Select or change your primary care provider
- Offer translation services
- Answer questions about your coverage
- Provide resources and information about mental health, alcohol and other drug abuse services
You can also call Wisconsin Relay at 7-1-1
Member Advocates
We also have a team of dedicated Member Advocates available Monday - Friday, 8 a.m. – 5 p.m. that can be reached by phone at 1-877-900-2247 or by email at CCHPMemberAdvocates@chorushealthplans.org.
For eligibility purposes and a timely response from our team, please be sure to include your name, date of birth, and member ID in your email message.
Member Advocates can help:
- Answer questions and concerns related to accessing health care
- Assist you with finding in-network providers, schedule appointments, find transportation and other resources
- Make sure you have appropriate care and information about health management programs and free benefits available through CCHP
CCHP Providers
Provider Customer Service
877-458-1289
Provider Customer Service representatives can help with provider inquiries on:
- Eligibility
- Benefits
- Claims
- Appeals/Dispute
- Provider Portal