Contact Us
If you are a past IFP member, please use this form
Have a question or need support?
Our team is here to make sure you get the answers and guidance you’re looking for. Whether you’re a provider seeking assistance or a member needing help, you’ll find the right contact information below to connect with us quickly and easily.
Our customer service teams are available Monday - Friday, 8 a.m. - 5 p.m. with the exception of the following Holidays in which we will be closed.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the day after
- Christmas Eve
- Christmas Day
BadgerCare Plus Members
Customer Service
1-800-482-8010
Customer Service representatives can help:
- Select or change your primary care provider
- Offer translation services
- Answer questions about your coverage
- Provide resources and information about mental health, alcohol and other drug abuse services
You can also call Wisconsin Relay at 7-1-1
Member Advocates
We also have a team of dedicated Member Advocates available Monday - Friday, 8 a.m. – 5 p.m. that can be reached by phone at 1-877-900-2247 or by email at CCHPMemberAdvocates@chorushealthplans.org.
For eligibility purposes and a timely response from our team, please be sure to include your name, date of birth, and member ID in your email message.
Member Advocates can help:
- Answer questions and concerns related to accessing health care
- Assist you with finding in-network providers, schedule appointments, find transportation and other resources
- Make sure you have appropriate care and information about health management programs and free benefits available through CCHP
CCHP Providers
Provider Customer Service
877-458-1289
Provider Customer Service representatives can help with provider inquiries on:
- Eligibility
- Benefits
- Claims
- Appeals/Dispute
- Provider Portal
Have Feedback? Share Your V.O.I.C.E.
V.O.I.C.E. stands for Valuing Our (Community's) Input, Compliments and Experiences. We welcome members, providers, caregivers and community members to share their experience with Chorus Community Health Plans.