Training and Education
Provider and Staff
Training and Education
Chorus Community Health Plans (CCHP) supports training and education that empower providers and staff to deliver care that is not only safer and smarter but also tailored to the diverse needs of everyone. Through continuous training, healthcare professionals enhance their skills, stay updated on the latest practices, and develop a deep understanding of the importance of cultural competence in healthcare delivery. By investing in their education, providers ensure they can offer personalized care that goes above and beyond, fostering a patient-centered approach that values empathy, respect, and inclusivity in every interaction.
Training and education play an important role in developing streamlined processes that enhance the efficiency and effectiveness as well as optimizing business processes for operational success.
Materials
The CCHP training and education resource materials will assist you in day-to-day operations.
Provider Overview Reference Guide
Overview of CCHP service areas, authorizations, provider portal, claims & billing, appeals, EFT, member and provider contacts & resources.
Provider Quick Reference Guide
Quick guide for daily operations. Authorizations, provider portal, claims & billing, appeals, EFT, member and provider contacts & resources.
NPI Taxonomy and Billing Requirement and Quick Reference Guide
An overview of processes showing efficiencies for accurate Medicaid billing.
ForwardHealth Reference Guide
An overview to important provider information on the ForwardHealth website.
Cultural Awareness
At CCHP, we make it a priority to appreciate the diverse individuals within our community, whether they are members or providers. We offer resources and access to various educational materials and resources that promote diversity and inclusion.
External Resources
Provider Integrity Training
The Program Integrity Training resources will help ensure required compliance and provide education around Medicaid program integrity.
External Resources
Additional Training
Wisconsin DHS training for persons with a substance abuse disorder or those at risk of developing such a disorder.
Screening, Brief Intervention, and Referral to Treatment (SBIRT)
HHS training to gain knowledge, skills and awareness to best serve all patients of cultural or linguistic background.
Medicaid
ForwardHealth Training & Educational Resources
A comprehensive selection of training programs and educational resources is available to providers and other stakeholders to facilitate the effective administration of ForwardHealth programs. Certain trainings serve as an introduction to program policies and operational procedures, while others provide an in-depth examination of specific subject areas. Furthermore, select courses offered through the Centers for Medicare & Medicaid Services (CMS) may qualify for continuing education credits.