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Member Resources

Tools and Support for Members

Chorus Community Health Plans (CCHP) offers resources that help our members feel confident managing their care. We make it easier to understand benefits and find the tools you need. Our goal is to guide you toward helpful support at every moment.

Whether you’re searching for a provider or downloading important forms, we keep everything simple and accessible. You get clear information, easy-to-use tools and support that meets you exactly where you are. 

These resources help you stay focused on your health, not the paperwork.

New Member ID Card

You should have two ID cards: your CCHP card and your state‑issued ForwardHealth card. 

To request a replacement CCHP card, contact our CCHP Customer Service team at 1-800-482-8010. 

To request a replacement ForwardHealth card, contact ForwardHealth Customer Service at 1-800-362-3002.

2026 Member Handbook

To learn more about our BadgerCare Plus Plans, you can review our member handbook. If you would like a print copy of the member handbook or need it translated in another language please contact our Member Advocate team by calling 1-877-900-2247.

2026 Member Handbook - English

CCHP In Your Community

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Member Advocates 

We have a team of Member Advocates who are dedicated to helping our members. Their responsibilities include:

  • Answering member questions and concerns related to accessing health care.
  • Helping members find in-network providers, schedule appointments, find transportation and other resources, resolve member billing issues and review eligibility in the BadgerCare Plus program.
  • Working closely with the nursing staff to assist them in making sure the member receives the most appropriate care.
  • Serving as the CCHP contact among local, county and state agencies and are responsible for educating staff on cultural sensitivity issues.
  • Developing relationships with community organizations and advocacy groups.
  • Engaging in community outreach and education, attend health fairs and educate members on their health benefits through CCHP.

CCHP’s Member Advocates can provide our members customized care, Monday through Friday, from 8:00 am to 5:30 pm. You can reach the Member Advocates by calling 1-877-900-2247 or emailing CCHPMemberAdvocates@chorushealthplans.org. To make sure we can quickly connect with you and for eligibility purposes, please be sure to include your name, date of birth, and member ID in your email message.