Provider Contacts

SEE IMPORTANT INFORMATION BELOW REGARDING BOTH BADGERCARE PLUS AND INDIVIDUAL AND FAMILY PLANS

Provider Relations and Credentialing Contacts

Provider Contracting
Manages provider agreements and reimbursement structures. Contact for contract negotiations, terms, and participation requests.
CCHP-contracting@chorushealthplans.org

Provider Relations
Serves as the primary liaison for providers. Contact for education, resources, and support in resolving issues
CCHPProviderRelations@chorushealthplans.org

Provider Data Management
Ensures the accuracy of provider information. Contact for roster updates, demographic changes, and practice details.
CCHP-ProviderUpdates@chorushealthplans.org

Credentialing
Oversees the verification of provider qualifications. Contact for application requirements, documentation, and credentialing status.
CCHP-Credentialing@chorushealthplans.org
Phone: 1-844-229-2776
Fax: (414) 266-5797

BadgerCare Plus Contacts

New claims and customer service administration beginning on December 15, 2025.

New Medicaid payer ID and provider customer service contact information changes beginning on December 15, 2025.
Sign up for new electronic funds transfer services with ECHO. View the EFT page.

View all details on the FAQ page.

CCHP Customer Service Center
Phone: 1-800-482-8010
**Effective December 15, 2025, this phone number will no longer support provider calls.
NEW CCHP Provider Customer Service phone number on December 15,2025, will be 877-458-1289.

CCHP Clinical Services Department
Phone: 1-877-227-1142

Electronic Claims Submission
Phone: 1-800-482-8010
EDI Payer Number: 39113
Chorus Community Health Plans
P.O. Box 56099
Madison, WI 53705
**NEW Medicaid payer ID and claims address start on December 15, 2025.

Electronic Funds Transfer
Phone: 1-866-945-7990, option 1
**Sign up now for NEW EFT options to start on December 15, 2025.

ForwardHealth Member Services
Phone: 1-800-362-3002

HMO Enrollment Specialist
Phone: 1-800-291-2002

Interpreter Services
Process to request telephonic interpreter services webpage
For sign language services, contact a CCHP Member Advocate at 1-877-900-2247

Member Advocate
Phone: 1-877-900-2247

Utilization Review Department
You may contact the UM department from 8:00 a.m. to 5:00 p.m., Monday through Friday. Messages are confidential and may be left 24 hours per day. Communications received after normal business hours are responded to on the following business day.
Phone: 1-877-227-1142

Prior Authorizations
Please see the Prior Authorization list on our website for the most up-to-date listing of services that require a prior authorization. You may contact us from 8:00 a.m. to 5:00 p.m., Monday through Friday. Messages are confidential and may be left 24 hours per day. Communications received after normal business hours are responded to on the following business day.
Phone: 1-414-266-4155

Routine Dental Services
Phone: 414-389-9870

Transportation Services
Phone: 1-866-907-1493

Individual and Family Plan Contacts

CCHP is exiting the Individual and Family Plan (IFP) market (also referred to as Marketplace, Exchange and ACA) and will no longer offer health insurance coverage for IFP members after December 31, 2025.

View all details on the FAQ page.

Prior Authorizations
Please see the Prior Authorization list on our website for the most up-to-date listing of services that require a prior authorization. You may contact the UM department from 8:00 a.m. to 5:00 p.m., Monday through Friday. Messages are confidential and may be left 24 hours per day. Communications received after normal business hours are responded to on the following business day.
Phone: 1-414-266-6715 or 1-844-450-1926
Fax: (414) 266-4726

Pharmacy Questions
Please see the pharmacy benefit guide for the latest listing of prescription drugs that are covered or not covered.
Phone: 1-844-201-4677
Fax: 1-844-201-4675

Provider Appeals Address
Provider Appeals
Attn: Appeals Department
P.O. Box 1997, MS 6280
Milwaukee, WI 53201

Claims Address
Chorus Community Health Plans
P.O. Box 106013
Pittsburgh, Pennsylvania 15320-6013
EDI: #251CC

Refund Address
Chorus Community Health Plans
P.O. Box 106014
Pittsburgh, Pennsylvania 15230-6014

Fraud, Waste, and Abuse
Phone: 1-877-659-5200