Provider Contacts

Whether you have inquiries that need clarification or require assistance navigating our services, we are here to help. Our dedicated Chorus Community Health Plans (CCHP) teams are committed to assisting you every step of the way.

Please utilize the provider contact options provided below to reach out to us at CCHP or the group that can assist you.

CCHP Provider Contacts

CCHP Provider Customer Service

Serves as a single point of contact for all provider inquiries on eligibility, benefits, claims, appeals, and provider portal.
Monday - Friday, 8 a.m. - 5 p.m.*
877-458-1289

*Offices are closed on these Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve, and Christmas Day.

Paper Claims Submission

Chorus Community Health Plans
PO Box 359
Menasha, WI 54952-0359

Electronic Claims Submission

Payer name: Chorus Community Health Plans (WI Medicaid)
Payer ID: 29123

Utilization Management Department

UM Department availability is Monday - Friday, 8 a.m. - 5p.m. Messages are confidential and can be left 24/7. Messages left after business hours will receive a response the next business day.
877-227-1142

Prior Authorizations

View the Authorizations page for a listing of services that require prior authorization.
Prior Authorizations Department availability is Monday - Friday, 8 a.m. - 5p.m. Messages are confidential and can be left 24/7. Messages left after business hours will receive a response the next business day.
414-266-4155

CCHP Member Advocate

877-900-2247

Provider Relations and Credentialing

Provider Relations
Serves as the primary liaison for providers. Contact for education, resources, and support in resolving issues.
CCHPProviderRelations@chorushealthplans.org

Provider Contracting
Manages provider agreements and reimbursement structures. Contact for contract negotiations, terms, and participation requests.
CCHP-contracting@chorushealthplans.org

Provider Data Management
Ensures the accuracy of provider information. Contact for roster updates, demographic changes, and practice details.
CCHP-ProviderUpdates@chorushealthplans.org

Credentialing
Oversees the verification of provider qualifications. Contact for application requirements, documentation, and credentialing status.
CCHP-Credentialing@chorushealthplans.org
844-229-2776
Fax 414-266-5797

Provider Contacts