Interpreter Services
At Chorus Community Health Plans (CCHP), we believe that interpreter services are essential for ensuring clear communication between providers and members who have limited English proficiency or hearing impairments. For providers, these services help deliver accurate care and reduce misunderstandings. For members, they ensure that health information, treatment options, and benefits are fully understood—empowering them to make informed decisions about their care.
Telephonic Interpreter Services
CCHP complies with all applicable civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, disability, or other legally protected status, in its administration of the plan, including enrollment and benefit determinations.
If someone you’re assisting has questions about CCHP, member benefits or services they have the right to get help or information in their language at no cost.
Members and providers have access to telephonic interpreter services. Per ForwardHealth guidelines, providers can be reimbursed for interpreter services when they submit a claim to CCHP using the appropriate CPT code identified by Wisconsin Medicaid. Reimbursement will be based on the Wisconsin Medicaid fee schedule. CCHP can also offer provider offices access to telephonic interpreter services to use with their CCHP members. This process would consist of creating an account with a unique access code to be used when CCHP members are being seen and need an interpreter.
Provider Process
For providers to request an account for telephonic interpreter services:
- Contact CCHP Provider Relations via email at: CCHPProviderrelations@chorushealthplans.org.
To request sign language services, contact a CCHP Member Advocate at 1-877-900-2247.