Past IFP Member Resources

Thank You For Being Our Valued Member

We appreciate the trust you placed in Chorus Community Health Plans (CCHP) throughout your time as our member. Even though our Individual and Family Plans ended on January 1, 2026, we want to ensure you still can access the documents, forms, and information you may need. Below you’ll find additional resources for our past members.

Marketplace Exit

ONLINE MEMBER PORTAL ACCESS NO LONGER AVAILABLE

As of 1/1/26 the IFP member portal is no longer accessible. Past members may contact Customer Service at 844-201-4672 to discuss past plan information or obtain claim status. Please note, you will be mailed an Explanation of Benefits once claims are processed.

Past Member

Forms

For past member forms, view the links below:

Accounting of Disclosures of PHI Coordination of Benefits Verification Out-of-Network Claim Form Pharmacy Direct Reimbursement PHI Release

Past Member

Guides

For past member guides, view the links below:

2025 Evidence of Coverage 2025 Prescription Medication List Understanding Explanation of Benefits

Past Member

Resources

For past member resources, view the links below:

Complaints and Appeals Coverage and Limitations Transparency in Coverage

Changes to Member Support

Beginning July 1, 2026, past IFP Member support hours of operation have changed. Our new hours of operation are 7:30a.m. to 3:30 p.m. CST Monday through Friday. For fastest assistance, please email CCHP-MemberSales@chorushealthplans.org or fill out the contact form linked below. A member of our team will be in contact with you shortly.