Looking for more information about your plan or have a specific question? Visit our Frequently Asked Questions or speak with one of our dedicated team members.
For help with your current plan, contact:
Customer Service: 844-201-4672
Our Customer Service team can help answer questions about:
- How do I pay my bill?
- What prescriptions are covered?
- How can I find providers in my network?
- What services require prior authorization?
Customer Service representatives are available:
- Monday through Friday: 8:00 a.m. to 6:00 p.m.
- Saturday: 8:00 a.m. to 2:00 p.m.
- Sunday: Closed
For help or questions about enrollment, contact:
Our sales team is here to answer new member and enrollment questions. They can help answer questions about:
- How do I enroll?
- How do I find an agent?
- What plan is right for me?
Our sales team is available:
- Monday through Friday - 8:00 a.m. to 4:30 p.m.
- Saturday and Sunday - Closed
Our team is also available by email at firstname.lastname@example.org.
Clinical Services: 844-450-1926
Questions about prior authorizations? Our Clinical Services team can help.
- We have a 24/7 answering service.
- Messages left by phone after hours will be returned on the next business day.
Clinical Services representatives are available:
- Monday - Friday: 8:00 a.m. to 5:00 p.m.
Need additional help or have questions?
Our team is here to help! Send us an email and we will get back to within 1-2 business days.