Individual and Family Plan Transactions


What are EFT, ERA and Electronic EOPs?

Electronic funds transfer (EFT) allows providers to receive payment electronically. Electronic remittance advice (ERA) is an alternative to the paper version of the explanation of payments (EOPs). Electronic funds transfer (EFT) Claims payments are deposited directly into your bank account. 

Electronic Remittance Advice

Electronic remittance advice (ERA) provides explanation of payment in HIPAA complaint files. While CCHP offers the option to generate 835 formatted ERA files and make them available for direct download from the Provider Portal many automated billing systems interface with payers via a clearinghouse. To request a direct interface of an 835 formatted ERA file, from our Portal or via PGP encrypted file transfer, please complete the ERA/835 Request Form and send to: HPEDIRequest@upmc.edu

Explanation of Payment

Providers can access Explanation of Payment (EOP) documents in the  CCHP Provider Portal. This offers providers the opportunity to view these EOPs online instead of waiting for a printed mailing. Administrators must grant a user access to view EOP documents. EOPS can be searched for by date, EFT or check number, and specific dollar amount. The documents are sorted by run date, time, and EOP type. The EOPs are sorted in descending order. Adobe Acrobat Reader or other software that permits the user view to view a document in PDF format is required. The documents can be saved or printed. EOPs created after January 1, 2018 are available online. If a user requires an EOP older than this date, the documents are available by contacting Provider Services at 1-844-202-0117.

Have Questions? You can reach CCHP Provider Services at: 1-844-202-0117