Effective August 1, 2023: ForwardHealth will reimburse interpretive services provided to BadgerCare Plus and Medicaid members who are deaf, hard of hearing, or have limited English proficiency (LEP). Click here to review the DHS Interpreter Services policy.
How to access Interpreter services:
Telephonic interpreter services are provided to CCHP members through Cyracom and Pacific Interpreters.
- Cyracom can be accessed using the phone number and access code below:
Phone Number: 1-833-742-4082 or x63009
Access Code: 7587
- Pacific Interpreters can be accessed using the phone number and access code below:
Phone Number: 1-800-264-1552
Access code: 841648
Please call a CCHP Provider Relations Representative if you need assistance requesting these services at 1-844-229-2775.
- For sign language services, call a CCHP Member Advocate at 1-877-900-2247.
- On-site interpreter services are provided to CCHP members through Language Source.
Wisconsin VRS: 1-800-947-3529 (or 711)