News and Communications
As a valued CCHP provider, we are committed to keeping you updated on the latest developments related to our health plan and member programs and services. We'll inform you of important news, updates and announcements allowing you to provide the highest quality of care to your patients.
Recent news:
New Third-Party Administrator (TPA) for Medicaid line of business
CCHP is excited to share the news of our partnership with a new Third-Party Administrator (TPA) for our Medicaid line of business. Starting January 1, 2026, Chorus Community Health Plans (CCHP) customer service and claims administration services will be administered by Network Health. CCHP is committed to providing quality customer service and claims processing though our TPA, and we are excited to provide these services to our provider partners powered through a highly rated organization in Network Health.
- There will be a new payer ID, mailing address for paper claims, and a new provider services phone number.
- We will have a new provider portal with many great features, including claims look-up capability.
- In addition to these enhancements, we will also update resource materials on our web site and providing new training opportunities.
More information about these items, including the opportunity to begin submitting claims before January, will be shared in the coming months. We expect the transition to be seamless.
CCHP to exit Individual and Family Plan products
June 26, 2025, Chorus Community Health Plans (CCHP) has determined that we will no longer offer an Individual and Family Plan (IFP) Product (Affordable Care Act/ACA Marketplace Plan) and will exit the IFP/ACA market at the end of this calendar year, effective December 31, 2025. This decision, while difficult and after careful consideration, will allow us to focus our resources on our core Medicaid lines of business, which have been foundational to our mission since the inception of CCHP in 2006.
Provider and staff education series now available
We've partnered with Veradigm to offer an educational series with a live webinar each month emphasizing on Quality and Risk Adjustment. Education is available for clinicians and provider office staff.
Go to the Provider Education page to learn more about the webinar topics and scheduling.
STAY CONNECTED WITH EMAIL
We are committed to keep providers and staff informed of the most up-to-date information, fostering a strong partnership resulting in the highest quality of member care.
Our provider communications include our newsletter, The Provider Pulse, sent quarterly and our email, the CCHP Newsflash, sent as needed providing important updates.
Both emails will provide you with the latest information on these topics and more:
- New and updated policies and procedures.
- Provider portal updates.
- Code changes.
- Claim and authorization updates and tips.
- Training and education opportunities.
- Patient programs.
- Contacts and resources.