Have questions or need help?
We are here to answer your questions and help you understand how you can use your benefits.
Here's a great place to start:
1. Look at your Member ID card to identify your coverage type
If you have a ForwardHealth member ID card like the example shown here, you have Wisconsin BadgerCare Plus Medicaid insurance. For questions about your Wisconsin healthcare coverage you can call 1-800-362-3002.
If you have a Chorus Community Health Plans member ID card like the example shown here, you have an individual or family plan through CCHP. For questions about your coverage or other customer service related questions call the number located on this card.
2. Now that you know the type of coverage you have, review the contact information below to reach our dedicated teams ready to help.
BadgerCare Plus Medicaid Members
Customer Service, call 1-800-482-8010 Monday through Friday 8am – 5pm CST
Customer Service representatives can help:
- Select or change your primary care provider
- Offer translation services
- Answer questions about your coverage
- Provide resources and information about mental health, alcohol and other drug abuse services
You can also call Wisconsin Relay at 7-1-1
CCHP’s Member Advocate Team, call 1-877-900-2247 Monday through Friday 8am – 5 pm or email CCHPMemberAdvocates@chorushealthplans.org. For eligibility purposes and a timely response from our team, please be sure to include your name, date of birth, and member ID in your email message.
Member Advocates can help:
- Answer questions and concerns related to accessing health care
- Assist you with finding in-network providers, schedule appointments, find transportation and other resources
- Make sure you have appropriate care and information about health management programs and free benefits available through CCHP
Individual and Family Plan Members
Customer Service, call 1-844-201-4672 Monday through Friday 8am – 6pm CST, Saturday 8am – 2pm
Customer Service representatives can help answer questions about:
- Paying your bill
- What prescriptions are covered
- Finding providers in network
- Provide information on services that may require prior authorization
Sales Team, call 1-844-708-3837 or email our team at cchp-membersales@chw.org Monday through Friday 8am – 4:30pm CST
Our Sales Team can help answer questions about:
- Enrollment and how to enroll
- Finding an agent to assist you
- Finding a plan that is right for you
Are you a broker or provider?
Current or interested brokers, we're here to provide resources and tools to aid you in selling and fostering relationships with your individual and family plan members. For support please call our team at 844-459-6648 or email at CCHP-BrokerSupport@chorushealthplans.org.
Providers, we are committed to helping you so that you can spend less time on tasks and more time providing outstanding care. Call us today at 1-844-202-0117 or email our team at CCHPProviderrelations@chorushealthplans.org.