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Member Advocates

CCHP has a team of HMO Member Advocates who are dedicated to helping our members. The role of a Member Advocate is very important to the organization. Their responsibilities include:

  • Answering member questions and concerns related to accessing health care.
  • Helping members find in-network providers, schedule appointments, find transportation and other resources, resolve member billing issues and review eligibility in the BadgerCare Plus program.
  • Working closely with the nursing staff to assist them in making sure the member receives the most appropriate care.
  • Serving as the CCHP contact among local, county and state agencies and are responsible for educating staff on cultural sensitivity issues.
  • Developing relationships with community organizations and advocacy groups.
  • Engaging in community outreach and education, attend health fairs and educate members on their health benefits through CCHP.

CCHP’s Member Advocates can provide our members customized care, Monday through Friday, from 8:00 am to 5:30 pm. You can reach the Member Advocates by calling 1-877-900-2247 or emailing CCHPMemberAdvocates@chorushealthplans.org. To make sure we can quickly connect with you and for eligibility purposes, please be sure to include your name, date of birth, and member ID in your email message.