Finding Care
Finding Care
Chorus Community Health Plans is here to support our members in their health care journey. Whether you’re scheduling your annual checkup, staying up to date on cancer screenings and vaccinations, or making sure your family receives important tests like lead screening, we are here for you.
We can also assist with resources for getting to your appointments, understanding different types of visits, and accessing tools that make scheduling easier.
How long should you have to wait to see a provider? CCHP sets time limits with the providers in our network for scheduling medical and dental appointments. These are listed below.
- Regular yearly physicals, sports physicals, immunizations, well-baby checkups — within 30 calendar days
- When you or your children are sick — within two calendar days for established patients
- Wait time from the time you check-in for the appointment until you get called into the provider's office — within 30 minutes
- Urgent Care Clinics or Walk-in Clinics appointments (call your primary care provider's office first to see if the provider is able to take you that day) — same day, no appointment needed After-hours Care — 24 hours/7 days a week
- Mental Health Provider — no longer than 10 days for an initial assessment; no longer than 30 days for members discharged from an inpatient psychiatric hospital stay
- Routine appointments — within 10 business days of request
- Urgent Care — within 48 hours
- Emergency Care-immediate — go directly to the nearest emergency room or call 9-1-1 if you are experiencing a life-threatening situation.
- Prenatal Care appointments — within three weeks of requesting a visit or a certain doctor
- Dental Care-routine (such as teeth cleaning and cavity fillings) — within 90 days
- Dental Care-emergency (such as severe pain, swelling or bleeding) — within 24 hours of request
Need Help Finding Care?
Our Customer Service team can answer questions about scheduling appointments, understanding different types of visits, and accessing tools that make your health care journey easier. They guide you through each step, so you feel prepared. Their support helps you understand your choices with confidence.