Guiding Care Prior Authorization Portal

New Auth Portal starting 3/5

CCHP is implementing Guiding Care as our new platform to streamline our Utilization Management and Case Management Work. The current Provider Auth Portal will be replaced by the Guiding Care Auth Portal on March 5, 2024. 

Guiding Care is a robust system that is easy-to-use and provides a seamless workflow for you and your team. 

How does this impact you?

There are changes to the current authorization process, your login, password and two factor authentication.

As of 3/5, you will not be able to enter an authorization through the Care Web Provider Auth Portal. You will use Guiding Care to:

  • Submit a request for procedure authorization
  • Preview past submission requests
  • Request a new account

Only the software platform is changing. Authorization requirements, claims processing and all other operational tasks and processes remain as-is.

Questions you may be asking:


How do I get access to Guiding Care? 

  • If you have been an active user in our current software platform CareWeb in the past 6 months you will be receiving important information regarding your Guiding Care login on Monday March 4th.
  • If you have not been an active user in our current software platform CareWeb in the past 6 months but will need access to Guiding Care for authorizations, you should complete the form at the bottom of this webpage and our team will assist you.

Are authorization requirements changing?

  • No. Although the software platform is changing, authorization requirements, claims processing and all other operational tasks and processes remain as they are today.


Attend a drop-in session

As a valued provider in the CCHP network we want to make sure you feel confident using the new Guiding Care Provider Authorization Portal. After Guiding Care is live on 3/5, CCHP will be hosting drop-in sessions where you can ask our team questions on the spot and receive assistance with Guiding Care.

Session information is below. If you would like to attend a drop-in session, please save or click the link below on the day and time of the training to be automatically entered into the session.


Guiding Care resources

We hope you enjoy using the new Provider Auth Portal, Guiding Care. If you have questions or need help, click the purple buttons below to watch short, easy-to-follow videos about Guiding Care. If you have general questions about authorizations please visit our authorizations webpage here.


Learn how to use Guiding Care:

View training video


How-To videos:

Complete Inpatient authorization

Complete Outpatient authorization

Complete Medical Pharmacy authorization

Access authorizations in progress

Complete messages

We are here to help

If you have questions about the Guiding Care Auth Portal or need assistance please complete the form below. We will review the information in your request and will get back to you promptly. Please only complete the form is you will be actively using Guiding Care for authorization needs.

If more than one please separate by using a comma.
If you have a screenshot image of the issue or file to help CCHP staff remedy your issue please attach it here.