Member Rights and Responsibilities

You can also find your Member Rights and Responsibilities in your member handbook.

As a member of Chorus Community Health Plans, you have the right to:

  • Ask for an interpreter and have one provided to you during any BadgerCare Plus covered service.
  • Receive the information provided in your member handbook in another language or another format.
  • Receive health care services as provided for by federal and state law (All covered services must be available and accessible to you. When medically appropriate, services must be available 24 hours a day, seven days a week.)
  • Receive information about treatment options including the right to request a second opinion regardless of the cost or benefit coverage.
  • Participate with practitioners in making decisions about your health care regardless of the cost or benefit coverage.
  • Be treated with dignity and respect — you have a right to privacy regarding your health.
  • Be free from any form of restraint or seclusion used as a means of force, control, ease or reprisal.
  • Receive information about Chorus Community Health Plans, its services, practitioners and providers and member rights and responsibilities.
  • Voice complaints or appeals with Chorus Community Health Plans or the care it provides. Make recommendations regarding Chorus Community Health Plan’s member rights and responsibilities policy. A candid discussion of appropriate or medically necessary treatment options for your condition, regardless of cost or benefit coverage.

You have the responsibility to:

  • Understand your health problems and participate in developing treatment goals.
  • Tell your provider or Chorus Community Health Plans what they need to know to treat you.
  • Follow the treatment plan and instructions agreed upon by you and your provider.